The Approved Housing Bodies Regulatory Authority (“AHBRA”) welcomes information which may indicate non-compliance with the Housing (Regulation of Approved Housing Bodies) Act 2019 (“the Act”).

It is open to anyone to raise a concern about an AHB with AHBRA, including AHB board members, employees or volunteers, members of the public, tenants, third parties, public representatives, funding bodies or other authorities.

AHBRA will not disclose the identity of those who have raised concerns with us unless we have been given permission or have a legal obligation to do so. This is because it is important that concerns about AHBs can be raised with us in confidence.

AHBRA’s approach to concerns

Where an issue is raised with AHBRA, our principal focus is on whether there has been non-compliance with the Act. Our evaluation of concerns is based on our evidential, risk-based and proportionate approach to regulating AHBs. AHBRA will evaluate concerns within its legislative framework. This will include the Standards for AHBs which relate to the governance, financial management, property management and tenancy management of AHBs

Concerns that we will not ordinarily deal with

Matters that do not relate to the regulation of AHBs under the Act, for example contractual employment issues;
Complaints/feedback from individuals or AHBs about the quality of service provided by AHBRA or AHBRA staff.
Issues that are primarily within the remit of other regulators; for example, the Residential Tenancies Board (RTB) are the body responsible for resolving disputes between landlords, tenants and third parties, including where the landlord is an AHB.
Personal grievances a person may have with an AHB.

How to raise a concern

Where feasible and appropriate, it is recommended that concerns be raised directly with the AHB in the first instance. In many cases it will allow the concern to be resolved by the AHB.

If you wish to raise a concern with us, please submit your concern via email to concerns@ahbregulator.ie. Please set out the main points of your concern (for example, include dates, and particulars of the parties involved). Please also set out any evidence you have to support your concerns.

If you are unable to submit a concern via email, please do so by contacting us at:

Concerns about AHBs

AHBRA
4th Floor Grattan House
67-72 Mount Street Lower
Dublin 2
D02 H638

Telephone: 01-224-3900

While AHBRA will accept anonymous concerns, it may not be possible to progress the concern without contact details for the person raising the concern.

How we communicate with concern-raisers

Upon receipt of a concern, and where contact details have been supplied, AHBRA will acknowledge receipt of the concern, before reviewing and assessing the information provided. If further clarification is required from the concern-raiser, we will contact them.

Please note that AHBRA does not comment or provide updates to concern-raisers while our inquiries are ongoing, as this could prejudice our regulatory work. When our regulatory processes are complete, we will inform you of the outcome in general terms.